QUEEN'S WARDROBE

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* Return Policy *

< Policy >

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

PLEASE NOTE: We can't accept a simple change by your mind to retrun, exchange. also we can't accept any refund without any reason. Return shipping and handling charges are non-refundable.

Only if you make a mistake by your decision due to return and refund, ( we will not accept to refund after you received from us. as follows reason The wrong size, material choose the wrong purchases ) also we will refund that except for the doubling of the first shipping because we had shipping a half of the support for customers to buy our products. Please before ordering, you need once more thinking.

Please Note: Our inventory turns over rapidly, and we cannot hold items for international exchange. If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. Once we receive your return, we will process a refund for the cost of the returned item. Unfortunately, we cannot cover shipping costs for international exchanges except in cases where we have made an error.

< wrong size, color, or merchandise >

If at any chance you received an item that is the wrong size,color, or completely different from what you have ordered, please notify us within 3 business days to be eligible for exchange. Also for inconvenience, we will refund and offer our gift for you on free.

< where to send >

please inform us with your reason by E-mail before shipping your return item. It's the best method to consult about your return with our staff.

< Shoes, Bag and all sale items are final >

Refunds are not available for sale items( SPECIAL EVENT ITEMS ). All items indicated as FINAL SALE are not eligible for a return or exchange. Please do not return sale items, shoes and bags to us, they will be shipped back to the customer.

The shoes and bags are not eligible for a return or exchange because it's by handmade after ordering.

If you have questions concerning your right to return the merchandise, please contact our Customer Care Team:

E-mail: queenswardrobe1@gmail.com
Phone: +82-10-2089-6250
Fax: +82-2-975-7323