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(Minimum Order : 1 or more / Maximum Order 0 or less)

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  • Payment

    Secure payment


      We accept VISA, MASTERCARD, JCB, AMERICAN EXPRESS and all credit cards.
    • If you do not carry a credit card with the logos above, we recommend PAYPAL as an alternative.
    • PAYPAL
    • Bank Transfer
      The payment method available varies among countries.

  • Shipping

    • Shipping Method : Registered Shipping (Express)
    • Shipping Area : Worldwide
    • Shipping Cost : International Shipping Fee
    • Shipping Time : 2 - 14 days

    • All Shipped from Seoul, Republic of Korea

      Authentic Korean products

      • Express delivery with Tracking ( shipment waybill ) number.
      • Shipping Rate : The shipping weight established by the system is approximate, and my may differ from the actual weight of parcel.
      • Shipping cost value is based on approximate parcel's weight.
      • Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch.
      • QUEENSWARDROBE cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
  • Returns & Exchanges

    1. Address for returns and exchanges:
    Please contact our customer support if you want to return or exchange:

    2. Requirements:

    Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

    1) An item is eligible for cancellation if:
    -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
    -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
    -the ordered item is out of stock.

    2) We accept return(s) if:

    -you receive a product different from your order; or

    -you receive a defective product.

    **Return Instructions

    (1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

    (2) A customer service representative will be in contact to assist you by email or phone.

    (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

    *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

    *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

    *Please include all contents of the original package and free gifts (if applicable) in your return packaging.

    3) We do not accept return(s) if:

    -you are returning the items just because you changed your mind (on size, color, etc.)
    -you are returning shoes, bags, or any other accessories
    -the products are damaged due to your mishandling
    -your return request is not approved by our staff

    The following items are not considered defective:

    * Items that are originally manufactured without tags or labels
    * Items with creases that may have been made while shipping
    * Items with unsatisfactory/incomplete finish due to mass production

    4) If there is a missing item from your order:

    *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
    *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

    Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

    • A request for refund and exchange should be made within 3days after the delivery date.
      If 3 days already passed, Request can be refused.
      • Customer’s request
        Please contact us by our QA board or Email. All returning and additional shipping costs should be paid by the customer.
      • On our side:
        1) Wrong or Missing Item: Refund and exchange is possible
        2) Lost or Damaged item: Please contact us by our QA board or Email. Refund and exchange will be made depending on each case.
      • Delivery company's fault: Compensated by the delivery company
      • If the recipient doesn't follow the Domestic Import tax law, and the parcel is returned.     
        1) All returning and additional shipping cost should be paid by the customer
        2) The first shipping cost you paid is not refundable (or will be held from the order cost amount if it was a “free shipping” order)
        3) Check the bottom for policy guidance and cancellation fees.
      • After your order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.                  

    < Refund for failed delivery >
    • If the shipment fails and the goods return to us by customs or customer, we will proceed with the refund, excluding the initial shipping cost
    The delivery fee has already been paid when sending the product after the order was received. The price is non-refundable, so only the product price will be refunded to the customer.
    • Unknown : Wrong recipient’s information from a buyer (Moved, Wrong address, etc.)
    • Absence : Buyer was not able to receive delivery because of absence
    • Refused : Buyer refused to receive the parcel
    • Unclaimed : Buyer didn’t fulfill customs procedure

    < About duty at customs >
    Customs Tax
    • Paying custom or taxes is basic mandatory and those charges must be paid separately by the customer. Therefore, it's not our responsibility of reimbursement.
    • Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem. Please check your country's customs regulation first, before making orders.
    Customs Refusal
    • We are not responsible for packages refused by customs, despite of any reason including denial to pay tax, banned importing items, and any other related issues. When refused package returns to queenswardrobe, we are not responsible to ship it out again.


An in-shower gel mask functioning both as an exfoliator and facial mask


and moisturized skin with the exfoliator made of ginseng granules promoting skin turnover

and the golden gel texture with honey filling the skin with moisture.


Step 1 After cleansing, dispense an appropriate amount onto palm, then apply it onto damp skin while avoiding the eye/mouth area.

Step 2 Take a shower without rinsing off the product for five minutes to supply the skin with moisture.

Step 3 With a gentle rolling motion, massage the entire face. Start with the chin, then move onto the cupid’s bow area, nose, and forehead. Rinse gently with lukewarm water.

Your First Step to Healthy Radiance!

Sulwhasoo's best-selling, post-cleanse boosting serum is formulated with our proprietary herbal blend, JAUM Activator™,

to address 6 elements of visible skin concerns in a single step to help bring skin to its optimal state:

hydration, visible wrinkles, brightness, radiance, translucency, and moisture barrier

to reveal balanced, youthful-looking skin and help boost the absorption of following skincare products.

Backed by 23 years of research and new datamining technology,
this formula delivers the perfect combination of ingredients for optimized anti-aging and hydrating benefits.


After your morning and evening cleansing ritual,

apply three pumps to damp skin with your fingertips

and press serum into skin with an open palm for increased absorption.

Our signature cream is newly formulated with a richer texture that addresses multiple visible signs of aging and rejuvenates complexion.

Its emollient-rich, deeply hydrating texture envelops skin with nourishment and a subtle scent of ginseng.

Use morning and night. With each application,

the earthy scent of Sulwhasoo’s Ginseng whisk’s you through years of history, unearthing the fragrant magic of its potency.


Use morning and night. 

Using continual lifting motions, smooth cream over the face and neck and gently press into the skin to maximize absorption.

An essential anti-aging first essence that cares for the skin barrier from multiple angles to give you more radiant skin

Multi-barrier care that protects the skin from various stimuli makes the skin brighter and stronger

Formulating technology that is quickly and freshly absorbed by various skin types and a fragrance that provides comfort, increases sensory satisfaction and efficacy for all skin types


1)  Sulwhasoo First Care Activating Serum 
90ml  x 1ea

2)  Sulwahsoo White Ginseng Radiance Refining Mask 
35ml  x 1ea

3)  Sulwhasoo Concentrated Ginseng Renewing Cream EX 
 5ml  x 1ea

90ml / 35ml / 5ml

    <  Skin Type  >    

  For every day use   


Safety- 100% safe to use.

Skin irritation test completed

Safe production process-It is more safe as it is manufactured in a production facility 

that has been certified to manufacture excellent cosmetics and quality control standards.

Need more information

We'll be in touch soon.

We're available Monday to Friday 8am-11pm GMT and 

Saturday to Sunday 9am-9pm GMT.

We aim to respond within 24 hours, 

however, during busy periods like holidays, sales 

and special campaigns we may take a little longer getting back to you.

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