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  • Payment

    We accept the following forms of payment:
    - Credit Card
      - Visa
      - MasterCard
      - American Express
      - Discover
    - PayPal
  • Shipping

    • Shipping Method : Registered Shipping (Express)
    • Shipping Area : Worldwide
    • Shipping Cost : International Shipping Fee
    • Shipping Time : 3 - 14 days
      • Express delivery with Tracking ( shipment waybill ) number.
      • Shipping Rate : The shipping weight established by the system is approximate, and my may differ from the actual weight of parcel. Shipping cost value is based on approximate parcel's weight.
      • Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. QUEENSWARDROBE cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
  • Returns & Exchanges

    1. Address for returns and exchanges:
    Please contact our customer support if you want to return or exchange:

    2. Requirements:

    Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

    1) An item is eligible for cancellation if:
    -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
    -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
    -the ordered item is out of stock.

    2) We accept return(s) if:

    -you receive a product different from your order; or

    -you receive a defective product.

    **Return Instructions

    (1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

    (2) A customer service representative will be in contact to assist you by email or phone.

    (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

    *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

    *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

    *Please include all contents of the original package and free gifts (if applicable) in your return packaging.

    * Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

    3) We do not accept return(s) if:

    -you are returning the items just because you changed your mind (on size, color, etc.)
    -you are returning shoes, bags, or any other accessories
    -the products are damaged due to your mishandling
    -your return request is not approved by our staff

    The following items are not considered defective:

    * Items that are originally manufactured without tags or labels
    * Items with creases that may have been made while shipping
    * Items with unsatisfactory/incomplete finish due to mass production

    4) If there is a missing item from your order:

    *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
    *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

    Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.









For fitness, yoga & all sports

The details :

- Comfortable breathing

Comfortable fit

 - Adjustable nose wire

 - Elastic adjustable ear loop 

 - Washable 

 - Reusable  

 - Triple Layered 

Size  -  Length: 9.5 inches (24cm)    Width: 6.2 inches (16cm)

Composition :

Aerosilver fabric certification is a functional fabric made by Hyosung company in South Korea

which has obtained SEK certification, a quality assurance mark given to products with antibacterial and deodorizing functions by the Japan Textile Evaluation Technology Council (JTETC).

Aerosilver is a new concept composite functional material that simultaneously performs strong antibacterial and quick absorbing & drying functions.

UV BLOCK - It protects sensitive skin by blocking ultraviolet rays that penetrate deep into the skin.

Creora brand spandex/elastane for superior comfort and fit.

Warm Tips 

A 3-layers design which includes an outer fluid- repelling layer and 2 anti-bacteria layers. 

Flexible nose bridge can be adjusted to the face for comfort and perfect fit. Easy to adjust! You can pull on the strings to adjust how tightly the mask fits. 

Hand made with soft, moisture wicking polyester fabric and Quick Absorption & Quick Drying made of extra soft cotton blend fabric that is commonly used in sport garment for max comfort and better moisture absorbance. 

Fabric’s anti-microbial properties minimizes odor and suppresses the growth of bacteria. 

Washing instructions : 

It is recommended to wash the masks by hand, wash with cold water or warm water and air dry or sun to dry. 

RETURNS Please note that due to concerns of safety and hygiene, these masks are not returnable & exchangeable. But please contact me if you have any problems with your order.


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